Kaye M Vhq

Cannot delete from your PC

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I am trying to remove this from my computer and it won't let me.I DO NOT WANT IT !!! when I click on remove it just takes me to a uninstall offer and will not remove
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Cons:
  • Did not accurately describe their service and pricing
  • Deceptive business practices
Reason of review:
wont let me delete from my pc

Preferred solution: let me delete

1 comment
Reimage.Support

Hello! Thank you for letting us know the challenges you have on removing the program on your computer.

Before we proceed, may we know the reason why you wanted to remove the program? Please send us an email at support@reimageplus.com or call at us 1-213-275-3200 so we can locate your account and work with you to resolve any issues as quickly as possible.

Edward P Tdg

If my complaint is actioned to my satisfaction I will be glad to recomend your service.

on this date I purchased you on line repair service for a cost of $34.95. At this time you had a Black Friday discount price of $19.95.Why was I not offered this discount price at the time I was forwarding the higher cost. I believe it would be prudent of your company to return to my credit card balance the $15.00 I was over charged. Thank you for your prompt action concerning this matter. sincerely Ed Phare email phasteddy@***.ca
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Loss:
$1500
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Reimage.Support

Hello Ed! Thank you for bringing this matter to our attention and we're sorry to hear that you were not able to avail the discount price for our Black Friday promo.

To sort this out, we send you an email, please check out the options we provided.

We appreciate your patience. You can also call us at 1-213-275-3200 or send us an email at support@reimageplus.com Thank you.

Frank V Bqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ossining, New York

I need a new license key for my membership

Renewed membership. Following day could not access your program on my computer. Was able to reinstall but needed key. Alyssa enabled my former key but now the prgram will no longer accept it, so I need a new permanent one please!
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1 comment
Reimage.Support

Hello! Thank you for bringing up this matter.

Sorry for the inconvenience.

Can you please send us an email at support@reimageplus.com or call at us 1-213-275-3200 so we can locate your account and work with you to resolve any issues as quickly as possible. Thank you.

ndabezinhle m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reimage pop up wont close

There is this pop up that wants me to install reimage. I am trying to close the pop up and it wont close. I have university work to do and now I am stuck with this pop, I cant do my research because the pop -up wont close down
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Reason of review:
i dont want the reimage pop-up in my computer

Preferred solution: i want to get rid of the pop-up for good

1 comment
Reimage.Support

Hello. Thank you for bringing this matter to our attention and we're very sorry for the inconvenience.

We would like to know what exactly happened so we can investigate further your feedback. Is it possible for you to send us a screenshot of the pop-up? This is for us to identify if its really from Reimage and perform necessary actions.

Please send us an email at support@reimageplus.com or call at us 1-213-275-3200 so we can locate your account and work with you to resolve any issues as quickly as possible. Your help and cooperation in this regard would be so highly appreciated.

Anonymous
map-marker Decatur, Indiana

Refund

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Ehen do i get my money back.
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1 comment
Reimage.Support

Hello, We would like the opportunity to investigate your feedback further. Please, could you contact me at support@reimageplus.com or call our team at 1-213-275-3200?

We’ll work with you to resolve any issues as quickly as possible. We appreciate your patience.

Anonymous
map-marker Mesa, Arizona

Desaster to computer

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I purchased your program and downloaded it and ran it everything looked great until I tried to use my computer and over half of my programs were gone. They would not load the icon was removed and when I looked for them it said the program had been removed and did I want to delete the Icon.

After half the day reloading my programs I use on a daily basis and I Removed reimage from my computer I figure If you sold a program that did that to a computer there was no need to ask for a refund. From what I read trying to get a refund is almost impossible so I figure I have learned a lesson no matter how good a program claims to be It can be a load of crap and I will let everyone know it.

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1 comment
Reimage.Support

We appreciate you leaving a review and bringing this matter to our attention. We would like to know what exactly happened on your computer, what are the programs that have been removed?

We don't want to happen this again in the future. Please be informed that the Reimage program specializes in Windows repair. It scans and diagnoses, then repairs, your damaged PC with technology that not only fixes your Windows Operating System but also reverses the damage already done with a full database of replacement files.

Please send us an email at support@reimageplus.com or call at us 1-213-275-3200 so we can locate your account and work with you to resolve any issues as quickly as possible. We appreciate your patience.

Allean Adv

No Answer, just hung up while in hold.

If I purchased already for a year, will getting this plan start now or will it go into effect after my year I purchased expires?
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Reason of review:
No answer, just hung up while in hold..

Preferred solution: A call to me at 870-885-0834

1 comment
Reimage.Support

Hello! Thank you for posting a review and we're sorry to hear that you didn't get a representative over the phone when you called.

If you still have a valid license key and you are planning to buy a new one, we can add the remaining days of the old license key to the new one.

Please don't hesitate to contact us whenever you need assistance or if you have any questions. You can always reach us out through our support channels below: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

Timothy K Krp

Can't login

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The reimage link won't let me log in: clicked the forgot the password? I get nothing!
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Reason of review:
Uploaded & upgraded Reimage program 10/3/19 0800am now can't login to program

Preferred solution: need you to login to my computer &fix! Please

1 comment
Reimage.Support

Hi, We want to first apologize for any inconveniences or problems that these issues caused you. Is it possible to provide us the link you are trying to access? For immediate assistance, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

Quintin P

I had to repair the registry of one customer's computer that was ruined by Reimage

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I got a call from one of my customers that she just got off the phone with a tech from Reimage. Her computer locked up during a scan performed by the tech via Logmein and I stopped to learn that she paid for a 3-year service. I found evidence that TDSSKiller was used and found nothing according to the log. In the chat on LogMeIn I saw that a Trojan was apparently discovered (false claim?). I saw no evidence of a log file that showed a trojan was even present. This customer, an elderly person was distraught to say the least. She said she hung up and called me when the tech asked her to get another computer to fix the failed scan that locked up her desktop computer. I later discovered that this company is located in the Isle of Man and most likely not bound by American laws. I she is out her money and I'm probably going to just do this pro bono because I have a moral compass. Stay far away from scrupulous companies like this!
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Loss:
$300
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

1 comment
Reimage.Support

Hello. Thank you for bringing this matter to our attention and with the scenario happened, we would like to investigate further so we can sort it out and resolve the issues as quickly as possible.

Please send us an email at support@reimageplus.com or call at us 1-213-275-3200 so we can locate your account do the necessary.

We appreciate your patience. Thank you.

Anonymous
map-marker Huntington Beach, California

I am pissed!

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Reimage was installed on my Windows10 computer without permission hoping I would buy the product. I bought my Dell at BestBuy and I have Geek Squad support a phone call away. I use WebRoot to protect my PC!

I have Dell support to keep my Pc current with enhancements!

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1 comment
Reimage.Support

Hi, We want to first apologize for any inconveniences or problems that these issues caused you. There's a possibilities that you might installed the software.

Kindly follow the steps below to uninstall Reimage. 1. Run “appwiz.cpl” (or go to control panel > programs and features) 2. Select the program that you want to remove.

3.

Click uninstall. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

Anonymous
map-marker Pahrump, Nevada

Reimage sucks!

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I didn’t want the product! Had trouble getting it off my computer.

It was installed without my permission. I had webroot already protecting my system with BestBuy’s geek squad a phone call away.

Why would I buy another product! Not happy with this intrusion.

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1 comment
Reimage.Support

Hi, We want to first apologize for any inconveniences or problems that these issues caused you. Kindly follow the steps below to remove Reimage.

How to Uninstall a Program 1. Run “appwiz.cpl” (or go to control panel > programs and features) 2. Select the program that you want to remove. 3.

Click uninstall. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

Barry L Kek
map-marker Huntington Beach, California

Don't need it. Barry Boone boonedadb@***l. Take me off your list immediately!

I have Web Root on my Dell from Best Buy's Geek Squad. I don't need your product. Do not target me again.
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1 comment
Reimage.Support

Hi, We want to first apologize for any inconveniences or problems that these issues caused you. It is much appreciated if you can provide more information about your experience with Reimage?

We want to investigate on the list you've mentioned on your comment. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

Anonymous
map-marker Milton Keynes, England

Constant reminders

Yes you can help, you can start by NOT constantly bringing up charts and reminders that my computer is about to crash, and without your specific help, l will be like a 2 week old child left at home to fend for myself. I have MacAfee thank you, and l have had them looking after my computer for the last 6 years, so kindly STOP sending me constant reminders.

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2 comments
Guest

yeah send me a few thousand dollars for the time your stupid intrusion has cost me as an unwanted piece of garbage I have no use for. I have a real anti-malware program in Mcafee seems only thing it can't guard me against is YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Reimage.Support

Hello! Thank you for bringing this matter to our attention and we would like to apologize for any inconvenience it has caused you.

We would like to investigate further what exactly happened on your computer. When you said, you keep on getting a reminder, is it something like a pop-up?

A notification? Please send us an email at support@reimageplus.com or call at us 1-213-275-3200 so we can locate your account and work with you to resolve any issues as quickly as possible.

View more comments (1)
Peter J Mrc

Refund for program i did not ask to be renewed

This company renewed program automatically taking the money from my account without me asking them to,as i have a new computer and do not need it. I have not downloaded it and do not intend to use it,i have already E Mailed them regarding refund 0ver 3 weeks ago but have not had a reply. So be aware they seem to renew after your previous contract ends even if you do not require it.Bad customer relations would not use again.
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Loss:
$35
Reason of review:
Order processing issue

Preferred solution: Full refund

1 comment
Reimage.Support

Hello. Thank you for bringing this matter to our attention and we're sorry to hear what happened.

We would like to investigate your feedback further. Please send us an email so we can locate your account and double-check the transactions under your name and do the necessary actions. Please send us an email at support@reimageplus.com or call at us 1-213-275-3200.

We appreciate your patience. Thank you.

Anonymous
map-marker Roseville, California

Windows 10 install

I have an account with you. Your fix it software seems to work well. I'm happy. But as you know windows 7 is going away. I need to load windows 10... Was thinking of downloading it ... But if you guys can load it and go through my computer that would be great.
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1 comment
Reimage.Support

Hello, We can definitely help you out with your upgrade to windows 10. What would be the best time to help you with this?

You can contact us through the below to schedule a session. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you!

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