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Their Product Basically Murdered My Computer

reimage - Their Product Basically Murdered My Computer
reimage - Their Product Basically Murdered My Computer
reimage - Their Product Basically Murdered My Computer
reimage - Their Product Basically Murdered My Computer
reimage - Their Product Basically Murdered My Computer
I purchased the Reimage program on Aug. 18th, 2020. Let me interject here that I am senior citizen who is 100% disabled and confined to bed for 12 years now and now have Parkinsons Disease on top of the back issues that caused me to be bedfast. My life consist of...
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8 comments
#1986275

I HAVE USED REIMAGE FOR YEARS WITH NO PROBLEMS. THE KIDS IN THE PHILLPINES HAD MY WINDOWS XP RUNNING LIKE IT WAS NEW AGAIN..

. FEB 20 2021 I CAN'T GET THEM TO CALL ME BACK , SOMETHING IS VERY WRONG..SENT E MAIL.. PHONED DOZENS OF #.. I AM REALLY UPSET, I DEPENDED ON THESE FOLKS TO KEEP MY XP UP N RUNNING..HAVE THEY GONE OUT OF BUSINESS ???

DON'T UNDERSTAND WHAT THE *** IS GOING ON...SUSAN DOYLESTOWN PA. USA.

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ID
#2157587 Review #2157587 is a subjective opinion of poster.
Product
Reimage Utility Software
Pros
  • Technical support staff
Cons
  • Anything related to the program
  • Horrible experience
Loss
$1100
Preferred solution
Purchase of a new computer to replace the one their program destroyed for all practical purposes and an apology for the living *** it has caused me and gonna cause in the future since I cannot afford another computer.
New Reviewer

Program won’t load

Wont load. Bought program and had it allegedly installed Nothing but the word reimage on screen and loading symbol for over 7 hours. Just want to cancel and get a refund

User's recommendation: Buy some place else.

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1 comment
#2208180

Hello Michael Thanks for bringing this matter to our attention we’re sorry to hear that your experience was not of the quality you expected. The platform won't allow us to view your account information, could you please contact us directly on our support channels below? Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We’d greatly appreciate the opportunity to make things right and work toward earning back your business.

ID
#3743759 Review #3743759 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Pros
  • Friendly
  • Very polite and friendly
Loss
$3995
Preferred solution
Full refund

Heard nothing, no contact and renewal looking unlikely. Totally pissed off.

Last Thursday I ran Reimage and the analysis indicated 221 issues of which 14 were registry and 207 privacy with 50.4Mb of Junk. Following the repair and restart I ran Reimage again and found that I had 217 issues of which 14 were registry and 203 were privacy with...
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1 comment
#2207960

Hello Thank you for bringing this matter to our attention. We would like the opportunity to investigate your feedback further so we can correct the needed.

If you’re open to discussing this further, please contact us directly on our tech support channels below.

We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

ID
#3742222 Review #3742222 is a subjective opinion of poster.
Location
Cumnock, Scotland

Reimage appears to fail to resolve any issues

This evening I ran Reimage on my PC and the analysis indicated 221 issues of which 14 were registry and 207 privacy with 50.4Mb of junk. Following the repair and restart I ran Reimage again and found that I had 217 issues of which 14 were registry and 203 privacy with...
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1 comment
#2205738

Hello. Thank you for letting us know about this.

Your feedback helps us do better. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. The platform won't allow us to view your account information but if you’re open to discussing this further, please contact us directly on our tech support hotlines below.

We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We appreciate your patience.

ID
#3730451 Review #3730451 is a subjective opinion of poster.
Location
Wigan, England

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Verified Reviewer
New Reviewer

Phone number(s) out of service.

They are not available for the customers. In that way they don't honor the contract. I dialed different phone numbers with no success.

User's recommendation: Avoid this company.

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1 comment
#2196584

Hello Jorge, Thank you for letting us know of your feedback, and we're sorry to hear that your experience was not the quality you expected. We'd like to investigate your feedback further and correct the necessary.

However, the online platform does not allow us to view any of your personal/contact information making it difficult for us to continue with our account investigation. Can you please send us an email at support@reimageplus.com?

We appreciate your patience and we hope to hear from you soon. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

ID
#3670061 Review #3670061 is a subjective opinion of poster.
Location
The Bronx, New York
Loss
$49
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

How to delete Reimage from your computer

I am a novice user. When I first tried to delete Reimage, the program wouldn't completely delete. I spent countless hours and finally solved my problem. Like many applications, Reimage has background applications running. You CAN'T DELETE A RUNNING APPLICATION! Do not call Reimage for a Remote Tie In to solve this problem.

User's recommendation: Experts will advise you to use your Control Panel, but what they forget to tell you is to first check your Task Manager to see if any applications are running. If you see Reimage, KILL the task. Then Delete through the Control Panel. Finally, scroll down your Local Computer C: Files to delete any remnants, especially in Program Files and Program x86 Files.

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1 comment
#2183326

Hello William, Thank you for letting us know of your feedback, and we're sorry to hear that your experience was not the quality you expected. We'd like to investigate your feedback further and correct the necessary.

However, the online platform does not allow us to view any of your personal/contact information making it difficult for us to continue with our account investigation. Can you please send us an email at support@reimageplus.com?

We appreciate your patience and we hope to hear from you soon. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

ID
#3581573 Review #3581573 is a subjective opinion of poster.
Location
Honolulu, Hawaii

Do I need to renew my Reimage service

If I need to renew my Reimage service at this time, when and what cost? Information reply is requested.
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1 comment
#2178978

Hello! Thanks for reaching out to us.

If you are interested to renew your subscription with Reimage, could you please contact us directly on our support channels below so we can assist you properly?

This platform won't allow us to view your account information. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you.

ID
#3545541 Review #3545541 is a subjective opinion of poster.
Location
Reno, Nevada

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Verified Reviewer
New Reviewer

Cancellation

I did not approve charge. Please refund the $69. I want this refunded. Thank you. You can call me at 206.909.0836
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1 comment
#2177590

Hi Bob, Thank you for bringing this matter to our attention. Definitely this is not the impression that we want to make.

We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?

Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience. Thank you

ID
#3535804 Review #3535804 is a subjective opinion of poster.
Location
Ontario, California
Loss
$69
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Numero da licença e chave de acesso para instalar o Reimage Repair

Comprei uma licença de uso anual do Reimage Repair ainda vigente. Precisei reconfigurar meu notebook e o software Reimage Repair foi desinstalado. Preciso do numero da licença e chave de acesso para reinstalar o software no meu Notebook. Solicito o reenvio dos dados...
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3 comments
#2176240

Olá Mozart! Estamos incrivelmente gratos por você ter tirado um tempo para nos deixar esta nota.

Os valores da nossa empresa colocam a satisfação do cliente como prioridade máxima. Continuaremos a fornecer-lhe um serviço de qualidade se nos permitir.

Por favor, entre em contato conosco via chat ao vivo ou e-mail para que possamos resolver essa questão. Bate-papo: https://tinyurl.com/y7udnog2 E-mail: support@reimageplus.com / forwardtosupport@reimageplus.com Por favor, fique seguro e aproveite o seu dia pela frente!

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ID
#3524162 Review #3524162 is a subjective opinion of poster.
Location
São Paulo, Sao Paulo
Pros
  • Atendimento ao cliente
  • Qualidade
Preferred solution
numero da licença para reinstalar o Reimage Repair

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

I got product thinking it would be good for. My computer but it didnt seem to help i kinda forgot about it cuse i no longer have that computer the i got a charge for renewal i called but the number i got from off line wasnt a working number so not sure what to do next
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1 comment
#2170451

Hello Avalee, Thank you for bringing this matter to our attention and we’re sorry to hear that your experience was not of the quality you expected. What hotline did you try to contact?

Could you please contact us directly on our support channels below so we can locate your account and assist you properly? We hope to hear from you and we appreciate your patience.

Thank you. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

ID
#3501813 Review #3501813 is a subjective opinion of poster.
Location
Houston, Texas

No customer support and software is bad

After running the program I havent been able to get into my pc again as it says something is missing or corrupted. I tried to contact them with the numbers shown and they are not working numbers. I have had a problem before but they were easy to contact and fixed it....
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1 comment
#2144927

Hi, Thank you for bringing this matter to our attention. Definitely this is not the impression that we want to make.

We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?

Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience. Thank you

ID
#3394714 Review #3394714 is a subjective opinion of poster.
Location
Hopkinsville, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolve a problem with Reimage.

The phone # you gave me 213-275-**** is not a working #. So do you have any working Phone numbers that I can reach a customer service rep that speaks understandableS English that I can discuss my displeasure with. User's recommendation: STAY AWAY FROM REIMAGE THEY ARE...
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1 comment
#2132717

Hello June, Thank you for bringing this matter to our attention. We understand how bothersome this is.

We already changed our toll free number. All our customer received an email informing about the changes we made last year. Here's our number number: 1-408-877-0051 We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat for us to assist you immediately resolve the issue as quickly as possible.

Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Thank you for your patience in this matter. Have a wonderful day ahead and stay safe!

ID
#3333856 Review #3333856 is a subjective opinion of poster.
Loss
$96
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancellation

I cancelled my subscription but you have still billed me. PLEASE CANCEL AND REFUND I cancelled via the help desk, I cancelled by email they continued to invoice and charge me for subscriptions i didnt want
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1 comment
#2123127

Hi Sidney, Thank you for bringing this up to our attention. Definitely this is not the impression that we want to make.

We could definitely check on your account right away to cancel and refund the transaction as you requested. Unfortunately, the platform cannot display any of your information.

Please contact us via live chat or phone so that we can address your concerns immediately. Chat: https://tinyurl.com/RestoroLiveChat Phone: US: 1-888-575-7583 / 1-888-509-0616 Canada: 1-888-510-8252 / 1-888-533-3238 UK: 0800-107-2239 / 0800-107-1975 AU: 1800-519-585 / 1800-519-572 We appreciate your patience on this matter

ID
#3286018 Review #3286018 is a subjective opinion of poster.
Location
Crawley, England
Loss
$67
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unknown charge on credit card statement

Charge for $535.00 on statement for what I do not know. About this same time, in fact the next day, I had to take computer in to have it repaired as it would not work after someone supposedly fixed it. I was typing and then message came up - a man came on and asked me...
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1 comment
#2120243

Hello Joyce, Thank you for bringing this matter to our attention. We understand how bothersome this is.

Rest assured we are here to help. Reimage would never perform such actions on your computer. We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat for us to assist you immediately resolve the issue as quickly as possible.

You may also send us an email or contact us via phone.

Chat: http://bit.ly/2kPZXew Phone: 1-408-877-0051 Email: support@reimageplus.com Thank you for your patience in this matter. Have a wonderful day ahead and stay safe!

ID
#3276561 Review #3276561 is a subjective opinion of poster.
Pros
  • Negative
Loss
$735
Preferred solution
Full refund

Charge on my Pay pal $39.95 account

I'm getting charged for a renewal which I never wanted. This been going on for a few years. I am disputing this with Pay Pal for the charge on 12/16/2021. I never wanted a renewal I found out this has happened a few years. Pease look into this , I want a refund for...
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1 comment
#2113921

Hello Thank you for bringing this matter to our attention. We would like to further investigate on your concern and assist you as needed.

Unfortunately the platform won't allow us to view your account details.

Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience.

ID
#3238969 Review #3238969 is a subjective opinion of poster.
Location
Homer Glen, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Repair

I called your number 213.275.3200 and it saying the number is not in service... My computer needs to be cleaned. Thanks, Charlie Hope
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1 comment
#2113801

Hi Charlie, Thank you for bringing this up to our attention. We apologize if you are having difficulties reaching us.

Definitely this is not the impression that we would like you to have. Unfortunately, the platform won't allow us to view your account details.

Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a good day!

ID
#3236551 Review #3236551 is a subjective opinion of poster.
Location
Orange, Texas
Preferred solution
My computer needs to be cleaned

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