Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lancaster, Pennsylvania

Reimage -supposed to protect from scams. Is the biggest scam

Reimage -supposed to protect from scams. Is the biggest scam

On 4/25/2020, I took advantage of an online discount for REIMAGE. After reading through the website I felt confident in the services offered.

Automatically, the speed of my laptop declined. Also, about 20 times a day, I was receiving notices a change has been detected. To protect your hard drive, perform a scan now! Couple days and about 40 scans later, I learned to just ignore it.

After installing some Windows updates, I needed to do a complete reinstall.

I didnt even bother reinstalling reimage until I came across the receipt of where I paid for it. I reinstalled but my license key was used and I needed a new one. However, they wanted to call me. No, just email it to me or Im not really that concerned with it.

sorry it looks like we got disconnected, here is your new license key! I entered it and we were good to go.

I did a system scan after some updates and it removed the license key and alerted me that I needed a new one. I emailed about receiving a new key. Of course, they had to call me.

Fine, whatever. She asks have you ever had a full diagnostic performed? Nope, never needed one. Well that is part of your membership and I will install your new license key for you.

Fine, whatever. She takes control of my computer and my diagnostic scan begins. This is what I hear Oh my goodness..this is terrible..oh no, are you seeing this?????2,000no wait, 2,500.oh my, there is more..dont worry though we will take care of you..woah we are up to 3,000(all this time she is circling things and pulling things up on screen).will it stop? Ok looks like there are 3,175 infected files on your laptop!

But its ok, it will take about 3 hours, but we will get you up and going again! This service is $350 but let me see if I can find some discounts! I explain that I only use my laptop for job searches and I am on unemployment which isnt much. but sir, you cant afford to be without this!

Your laptop will not last much longer with all these infections!

Brief pause and she comes back on the line ok for $120 we can do a 1 time 3 hour fix but for $80 more you will have 1 year of all inclusive service. Doesnt that sound better? Now, just plug in your payment information here! and a form appeared with my name and address on it with a huge seal 60 DAY MONEY BACK GUARANTEE!

Knowing I rely on my laptop for job leads and she graciously filled out the $200 price, I reluctantly entered my payment information. THANK GOODNESS US BANK DECLINED THE TRANSACTION!

She asked you should have received an approval text? An email with an approval code? You need to call your bank and get approval?

why? I have never done that in the past? but you have never done business with us and you just need to let them know that we are a legitimate business and you need an approval code. I said well there is a link to pay with paypal and I feel more comfortable with that.

After clicking it NOOOOOOOyou have to use your debit card! Just call them and get a code! She hits the back button. so call your bank and then call me back We hang up, then on my laptop hey this is reimage, be sure and tell your bank this is legitimate and you need that approval code.

Let me know as soon as you have it! I told her well, us bank feels its fraudulent and will not approve the transaction. I close the chat as I am just done.She calls 10 times in a row until I block the number. I un-install the reimage software.

And along with it, those infected files disappear, my laptop speeds up and the productivity is the same as the day I bought it. I install another virus protection and clean up program and it detects nothing.

I am just amazed at how someone can get up in the morning and think ok, today I have to deceive people out of money they dont have. Its going to be a great day!

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User's recommendation: If you have this installed, get rid of it. You will be amazed at the difference it makes

1 comment
Reimage.Support

Hello, We respect your opinion on this matter but to clarify, Reimage is not a scam. As you can see Reimage uses patent-pending technology and is an advanced tool that his sole purpose is to repair computer Operating System.

So in no way, it can be considered a scam. More details regard the technology and patent can be found on the web, there is no other product that is able to fix/recover a system as Reimage does: http://www.google.com.ar/patents/US20100064285 We, as a business, will not disgrace the good reputation we've built all these years by hacking and or putting false repairs on our product. Reimage program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.

For more information about the product and/or services, you can visit our official website, www.reimageplus.com Let us know if you still have other concerns. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

Currie C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

New Product Keys

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Here is a copy of my pay pal receipt for ReImage; WHICH I NEVER RECEIVED!PayPal You sent a payment of $108.65 USD to Paddle.com Market Limited (help@***.com) It may take a few moments for this transaction to appear in your account. Transaction ID 8MC405619K088413R Transaction date Nov 24, 2021 17:24:53 GMT-07:00 Merchant Paddle.com Market Limited help@***.com +44 2038****14 Instructions to merchant You haven't entered any instructions. Congrats! You DescriptionUnit priceQtyAmount Reimage Subscription$108.65 USD1$108.65 USD Subtotal$108.65 USD Total$108.65 USD Payment$108.65 USD Payment sent to help@***.com Payment sent from clement707@***.net Funding Sources Used (Total) VANTAGE WEST CREDIT UNION x-0715$108.65 USD Issues with this transaction? You have 180 days from the date of the transaction to open a dispute in the Resolution Center.
View full review
Loss:
$109

Preferred solution: Full refund

User's recommendation: Liars and thieves!

1 comment
Reimage.Support

Hello Currie, Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.

We'd like to help you sort this out, please expect an email from our support team to better assist you with your concern.

Please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com

SidneyFrederick C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Crawley, England

Cancellation

I cancelled my subscription but you have still billed me. PLEASE CANCEL AND REFUND

I cancelled via the help desk, I cancelled by email they continued to invoice and charge me for subscriptions i didnt want

View full review
Loss:
$67

Preferred solution: Full refund

1 comment
Reimage.Support

Hi Sidney, Thank you for bringing this up to our attention. Definitely this is not the impression that we want to make.

We could definitely check on your account right away to cancel and refund the transaction as you requested. Unfortunately, the platform cannot display any of your information.

Please contact us via live chat or phone so that we can address your concerns immediately. Chat: https://***/RestoroLiveChat Phone: US: 1-888-575-7583 / 1-888-509-0616 Canada: 1-888-510-8252 / 1-888-533-3238 UK: 0800-107-2239 / 0800-107-1975 AU: 1800-519-585 / 1800-519-572 We appreciate your patience on this matter

Charlie H Oqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orange, Texas

Repair

I called your number 213.275.3200 and it saying the number is not in service...

My computer needs to be cleaned.

Thanks,

Charlie Hope

View full review

Preferred solution: My computer needs to be cleaned

1 comment
Reimage.Support

Hi Charlie, Thank you for bringing this up to our attention. We apologize if you are having difficulties reaching us.

Definitely this is not the impression that we would like you to have. Unfortunately, the platform won't allow us to view your account details.

Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@restoro.com Chat: https://***/RestoroLiveChat Have a good day!

Jean-Yves D Hos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gatineau, Quebec

Canceller mon abonnement à Reimage

je viens de recevoir un courriel de votre compagnie indiquant que ma licence sera renouvelée le 06/01/22.

Je ne désire pas renouveler cette licence (No: 11087****) et j'ai déjà désinstallé le logiciel de mon ordinateur.

Veuillez m'envoyer un avis officiel de désabonnement.

merci.

View full review
1 comment
Reimage.Support

Bonjour, Nous vous remercions d'avoir attiré l'attention sur cette question. Nous pourrions certainement vérifier votre compte tout de suite et annuler votre abonnement comme vous l'avez demandé.

Malheureusement, la plateforme ne peut afficher aucune de vos informations.

Veuillez nous contacter par chat en direct ou par e-mail afin que nous puissions répondre immédiatement à vos préoccupations. Tchat : http://bit.ly/2kPZXew Courriel : support@reimageplus.com Passez une bonne journée et restez prudents!

Max V Duk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Middleborough, Massachusetts

Potential scam

I had always found Reimage excellent However, when I recently had to secure a new hard drive I called Reimage Customer Service to get my correct license key entered. I spoke to someone who seemed helpful.

He had said that because I had used the service for several years he would extend my subscription for six months. After completing work to install the correct license key, he said that he had done complete check of the computer and found some problems that he could eliminate at a cost of over $200. I balked and he immediately lowered it to a bit over $100. This made me think that I was possibly being scammed and I told him that I wanted to end the conversation.

I later received a notice that I had been charged for a renewal; a charge I had never authorized. I contacted Reimage about this and was told that it would be refunded.

The issue about the $200+ charge seems like a typical scam. Later checks showed that I had absolutely no computer problems, as he was intimating. He was constantly praising Reimage and telling me what a good customer I was, which sounded totally unprofessional.

It should be noted that I had run a consumer complaint division for a major city and was well aware of scams. Customer Service at Reimage will look into this.

But I had absolutely initially contacted them through their customer service but was told that there seems to be no record of the conversation. I felt it necessary to alert both Reimage and others to this potential problem.

View full review
Loss:
$69

Preferred solution: matter is supposedly being resolved, but I would like the company to investigate why it happened in the first place

User's recommendation: Be alert!

2 comments
Reimage.Support

Hello Max, Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.

Please be informed that Reimage program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.

We do respect your opinion on this matter but to clarify, our software is not a scam nor does it provide a fake support service.

We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com

Reimage.Support

Hello Max, Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.

Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.

We do respect your opinion on this matter but to clarify, our software is not a scam nor does it provide a fake support service.

We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Should you have further queries, please reach us out through the below channels: Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a good day!

View more comments (1)
Anonymous
map-marker Spokane, Washington

Need inf.

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No problems.

I`m a current customer.

I signed up in 2021.

I forgot when I would need to renew.

Can you provide me with that information?

rlaurin@***.com

View full review
2 comments
Reimage.Support

Hello, Thank you for being a loyal Reimage customer. We hope all is well.

We definitely could check on your account right away for you. Unfortunately, for security purposes, the site will not display nor allow us to view your information.

Please contact us via live chat or email so that we can address your concerns immediately. Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Have a good day and stay safe!

Reimage.Support

Hello, Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.

We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com

View more comments (1)
Anonymous
map-marker Homer Glen, Illinois

Charge on my Pay pal $39.95 account

I'm getting charged for a renewal which I never wanted. This been going on for a few years.

I am disputing this with Pay Pal for the charge on 12/16/2021.

I never wanted a renewal I found out this has happened a few years. Pease look into this , I want a refund for this transactions.

View full review

User's recommendation: I do not recommend this company, they need to contact you for a renewal.

1 comment
Reimage.Support

Hello Thank you for bringing this matter to our attention. We would like to further investigate on your concern and assist you as needed.

Unfortunately the platform won't allow us to view your account details.

Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://***/RestoroLiveChat We hope to hear from you and we appreciate your patience.

david c Ega

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STILL GETTING CHARGED ON MY PAY PAL I CANCED

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

CANCELED PURCHASS AWHILE AGO CANT FIND RECEIT NUMBERSTILL CARGING MY PAY PAL ACCT. FOR VERY LONG TIME

View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: DONT USE PAY PAL THEY NEVER GIVE THEM NOTICE OF CANCELTION AND KEEP TAKING FOR EVER

1 comment
Reimage.Support

Hello David, Thank you for bringing this matter to our attention. We are sorry to hear that your experience was not of the quality you expected.

We are unsure of what has happened. Once we receive a cancellation request from our customers, we usually send an email confirmation within 24-48 hours informing that the request has been processed. We would like to further investigate on your concern. Unfortunately, the platform cannot display any of your information.

Kindly contact us via Live Chat for us to be able to address your concern immediately. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We appreciate your patience.

William M Cwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Honolulu, Hawaii

With the anti-virus/malware updates, Reimage has turned into a Trojan.

Updated by user Nov 25, 2021

After reading Reimage's comment, user exclusions aren't going to be available. Real Time Protection With no exclusions makes Reimage "User Unfriendly and Dangerous".

Anti Virus/Malware/Adware files deleted by Reimage as Trojans and PUPs have to be reinstalled. I can't...

Original review Nov 12, 2021
I have been using Reimage for many years. However, I started to notice files disappearing.

While running the program, Reimage deleted my anti-malware program as a PUP. At this time, Reimage has no exclusions.
View full review
Pros:
  • I like the product
Cons:
  • No section for exclusions

Preferred solution: Let the company propose a solution

User's recommendation: Reimage does replace missing or corrupt files. If you use it you may have to reinstall your anti-virus or anti-malware programs.

1 comment
Reimage.Support

Hi William, Thank you for bringing up your concern to our attention. Reimage specializes in Windows repair.

It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Programs are tagged by Antivirus Protections as PUP's when they are not known or if they contain codes that would look deeper into the system, which most anti-malware and anti-virus programs do. If a program has been mistakenly identified as a PUP, we should submit this information to our Research and Development Team for further study and exclude it accordingly on future repairs. The platform does not allow us to view more of your information.

Would you kindly contact us for us to assist you accordingly?

We appreciate your patience for this matter. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a nice day and stay safe!

Luigi M Koo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Abbonamento automatico

Buongiorno. Avete richiesto tramite paddle.com il pagamento di 48.74 Il 24 ott.

(codice di transazione paypal 0UH33737E1838**** ) per un abbonamento automatico da me mai sottoscritto. Voglio: la restituzione del denaro e l'annullamento dell'abbonamento automatico

View full review
Loss:
$50

Preferred solution: Full refund

1 comment
Reimage.Support

Ciao Luigi, grazie per aver portato questo problema alla nostra attenzione. Siamo spiacenti di apprendere che la tua esperienza non è stata della qualità che ti aspettavi.

Non siamo sicuri di cosa sia successo. Vorremmo indagare ulteriormente sulla tua preoccupazione e assistere nel rimborso di eventuali transazioni indesiderate. Sfortunatamente, la piattaforma non può visualizzare nessuna delle tue informazioni.

Ti preghiamo di contattarci tramite Live Chat per consentirci di rispondere immediatamente alla tua preoccupazione. Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Apprezziamo la tua pazienza e speriamo di sentirti.

Pat M Oll

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't like reimage deleting things, like passwords

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I sent an email requesting a refund a day after I received the product. Never heard from them. The product may be very good for some but didn't work for me...They have a guarantee but I would never know it. I would like them to acknowledge my email and refund what I paid back to me.
View full review
Loss:
$45
Cons:
  • Horrible experience

Preferred solution: Full refund

User's recommendation: They have very good reviews, the product may be good but Support is very lacking. A love 'em and leave 'em scenario

1 comment
Reimage.Support

Hello Pat, Thank you for bringing this matter to our attention. We’re sorry your experience didn’t match your expectations.

It was an uncommon instance and we’ll do better in the future.

Could you please contact us directly on our support channels below so we can sort this issue out. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience.

MariettA P Sth

Canceling

I canceled this on my computer as I was reading it and realize you were going to charge me $69 to do this I expect you to take the money and put it back in my account now I expect to see it there today I am calling and reporting you to the police and to the Better Business Bureau because you do not follow what people ask you to do I did not hit except at all and I do not want it on my computer do you have until 9 oclock this evening to take it off

View full review
Loss:
$69
Cons:
  • Lies and refusal to respond to emails
  • Service was a scam

Preferred solution: Full refund

1 comment
Reimage.Support

Hello Marietta, Thank you for bringing this matter to our attention. We are sorry to hear that your experience was not of the quality you expected.

We are unsure of what has happened. We would like to further investigate on your concern and assist in refunding any unwanted transactions. Unfortunately, the platform cannot display any of your information.

Kindly contact us via Live Chat for us to be able to address your concern immediately. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 mail: support@reimageplus.com / forwardtosupport@reimageplus.com We appreciate your patience and hope to hear from you.

Patricia B Ytg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my subscription

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Please cancel my subscription to reimage. I through I had already canceled it but got an e-mail saying it was going to be automatically changed.

Patricia Bankston

View full review
Loss:
$70
Pros:
  • It used 2 b a good product
Cons:
  • Too hard to cancel

Preferred solution: Full refund

User's recommendation: do not buy product. When you want to cancel they will not and will still be charged!

1 comment
Reimage.Support

Hi Patricia, Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. The Reimage program specializes in Windows repair.

It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?

Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience. Thank you

Biswas K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am getting any services from Reimage since my computer disturbed since last couple month

Hi Dear This is Biswas Karim from Sydney ,Australia . I am one of your customer since 2019 and I have paid $ 900.00 (AU$) for 3 years services . I was getting regular services from you ,but unfortunately recently I am not getting any services from after my computer was giving disturbed . I repaired my computer recently . After repair nothing coming up from Reimage . Could you mind to check whats happening . Thank you for your support Biswas Karim Contact number: +61 0423****56 email: rkarim@***.com.au T
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Preferred solution: Back to my servies

1 comment
Reimage.Support

Hello Biswas, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.

Can you please contact us directly on our support channels below? Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience.