reimage
Reviews and Complaints
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Verified Buyer | Lancaster, PennsylvaniaReimage -supposed to protect from scams. Is the biggest scam
On 4/25/2020, I took advantage of an online discount for REIMAGE. After reading through the website I felt confident in the services offered.
Automatically, the speed of my laptop declined. Also, about 20 times a day, I was receiving notices a change has been detected. To protect your hard drive, perform a scan now! Couple days and about 40 scans later, I learned to just ignore it.
After installing some Windows updates, I needed to do a complete reinstall.
I didnt even bother reinstalling reimage until I came across the receipt of where I paid for it. I reinstalled but my license key was used and I needed a new one. However, they wanted to call me. No, just email it to me or Im not really that concerned with it.
sorry it looks like we got disconnected, here is your new license key! I entered it and we were good to go.
I did a system scan after some updates and it removed the license key and alerted me that I needed a new one. I emailed about receiving a new key. Of course, they had to call me.
Fine, whatever. She asks have you ever had a full diagnostic performed? Nope, never needed one. Well that is part of your membership and I will install your new license key for you.
Fine, whatever. She takes control of my computer and my diagnostic scan begins. This is what I hear Oh my goodness..this is terrible..oh no, are you seeing this?????2,000no wait, 2,500.oh my, there is more..dont worry though we will take care of you..woah we are up to 3,000(all this time she is circling things and pulling things up on screen).will it stop? Ok looks like there are 3,175 infected files on your laptop!
But its ok, it will take about 3 hours, but we will get you up and going again! This service is $350 but let me see if I can find some discounts! I explain that I only use my laptop for job searches and I am on unemployment which isnt much. but sir, you cant afford to be without this!
Your laptop will not last much longer with all these infections!
Brief pause and she comes back on the line ok for $120 we can do a 1 time 3 hour fix but for $80 more you will have 1 year of all inclusive service. Doesnt that sound better? Now, just plug in your payment information here! and a form appeared with my name and address on it with a huge seal 60 DAY MONEY BACK GUARANTEE!
Knowing I rely on my laptop for job leads and she graciously filled out the $200 price, I reluctantly entered my payment information. THANK GOODNESS US BANK DECLINED THE TRANSACTION!
She asked you should have received an approval text? An email with an approval code? You need to call your bank and get approval?
why? I have never done that in the past? but you have never done business with us and you just need to let them know that we are a legitimate business and you need an approval code. I said well there is a link to pay with paypal and I feel more comfortable with that.
After clicking it NOOOOOOOyou have to use your debit card! Just call them and get a code! She hits the back button. so call your bank and then call me back We hang up, then on my laptop hey this is reimage, be sure and tell your bank this is legitimate and you need that approval code.
Let me know as soon as you have it! I told her well, us bank feels its fraudulent and will not approve the transaction. I close the chat as I am just done.She calls 10 times in a row until I block the number. I un-install the reimage software.
And along with it, those infected files disappear, my laptop speeds up and the productivity is the same as the day I bought it. I install another virus protection and clean up program and it detects nothing.
I am just amazed at how someone can get up in the morning and think ok, today I have to deceive people out of money they dont have. Its going to be a great day!
User's recommendation: If you have this installed, get rid of it. You will be amazed at the difference it makes
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Verified Reviewer | Tucson, ArizonaNew Product Keys
Preferred solution: Full refund
User's recommendation: Liars and thieves!
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Verified Reviewer | Crawley, EnglandCancellation
I cancelled my subscription but you have still billed me. PLEASE CANCEL AND REFUND
I cancelled via the help desk, I cancelled by email they continued to invoice and charge me for subscriptions i didnt want
Preferred solution: Full refund
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Verified Reviewer | Orange, TexasRepair
I called your number 213.275.3200 and it saying the number is not in service...
My computer needs to be cleaned.
Thanks,
Charlie Hope
Preferred solution: My computer needs to be cleaned
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Verified Reviewer | Gatineau, QuebecCanceller mon abonnement à Reimage
je viens de recevoir un courriel de votre compagnie indiquant que ma licence sera renouvelée le 06/01/22.
Je ne désire pas renouveler cette licence (No: 11087****) et j'ai déjà désinstallé le logiciel de mon ordinateur.
Veuillez m'envoyer un avis officiel de désabonnement.
merci.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Middleborough, MassachusettsPotential scam
I had always found Reimage excellent However, when I recently had to secure a new hard drive I called Reimage Customer Service to get my correct license key entered. I spoke to someone who seemed helpful.
He had said that because I had used the service for several years he would extend my subscription for six months. After completing work to install the correct license key, he said that he had done complete check of the computer and found some problems that he could eliminate at a cost of over $200. I balked and he immediately lowered it to a bit over $100. This made me think that I was possibly being scammed and I told him that I wanted to end the conversation.
I later received a notice that I had been charged for a renewal; a charge I had never authorized. I contacted Reimage about this and was told that it would be refunded.
The issue about the $200+ charge seems like a typical scam. Later checks showed that I had absolutely no computer problems, as he was intimating. He was constantly praising Reimage and telling me what a good customer I was, which sounded totally unprofessional.
It should be noted that I had run a consumer complaint division for a major city and was well aware of scams. Customer Service at Reimage will look into this.
But I had absolutely initially contacted them through their customer service but was told that there seems to be no record of the conversation. I felt it necessary to alert both Reimage and others to this potential problem.
Preferred solution: matter is supposedly being resolved, but I would like the company to investigate why it happened in the first place
User's recommendation: Be alert!
Need inf.
No problems.
I`m a current customer.
I signed up in 2021.
I forgot when I would need to renew.
Can you provide me with that information?
rlaurin@***.com
Charge on my Pay pal $39.95 account
I'm getting charged for a renewal which I never wanted. This been going on for a few years.
I am disputing this with Pay Pal for the charge on 12/16/2021.
I never wanted a renewal I found out this has happened a few years. Pease look into this , I want a refund for this transactions.
User's recommendation: I do not recommend this company, they need to contact you for a renewal.
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Verified ReviewerSTILL GETTING CHARGED ON MY PAY PAL I CANCED
CANCELED PURCHASS AWHILE AGO CANT FIND RECEIT NUMBERSTILL CARGING MY PAY PAL ACCT. FOR VERY LONG TIME
Preferred solution: Full refund
User's recommendation: DONT USE PAY PAL THEY NEVER GIVE THEM NOTICE OF CANCELTION AND KEEP TAKING FOR EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Honolulu, HawaiiWith the anti-virus/malware updates, Reimage has turned into a Trojan.
After reading Reimage's comment, user exclusions aren't going to be available. Real Time Protection With no exclusions makes Reimage "User Unfriendly and Dangerous".
Anti Virus/Malware/Adware files deleted by Reimage as Trojans and PUPs have to be reinstalled. I can't...
While running the program, Reimage deleted my anti-malware program as a PUP. At this time, Reimage has no exclusions.
- I like the product
- No section for exclusions
Preferred solution: Let the company propose a solution
User's recommendation: Reimage does replace missing or corrupt files. If you use it you may have to reinstall your anti-virus or anti-malware programs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbbonamento automatico
Buongiorno. Avete richiesto tramite paddle.com il pagamento di 48.74 Il 24 ott.
(codice di transazione paypal 0UH33737E1838**** ) per un abbonamento automatico da me mai sottoscritto. Voglio: la restituzione del denaro e l'annullamento dell'abbonamento automatico
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't like reimage deleting things, like passwords
- Horrible experience
Preferred solution: Full refund
User's recommendation: They have very good reviews, the product may be good but Support is very lacking. A love 'em and leave 'em scenario
Canceling
I canceled this on my computer as I was reading it and realize you were going to charge me $69 to do this I expect you to take the money and put it back in my account now I expect to see it there today I am calling and reporting you to the police and to the Better Business Bureau because you do not follow what people ask you to do I did not hit except at all and I do not want it on my computer do you have until 9 oclock this evening to take it off
- Lies and refusal to respond to emails
- Service was a scam
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my subscription
Please cancel my subscription to reimage. I through I had already canceled it but got an e-mail saying it was going to be automatically changed.
Patricia Bankston
- It used 2 b a good product
- Too hard to cancel
Preferred solution: Full refund
User's recommendation: do not buy product. When you want to cancel they will not and will still be charged!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am getting any services from Reimage since my computer disturbed since last couple month
Preferred solution: Back to my servies
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Hello, We respect your opinion on this matter but to clarify, Reimage is not a scam. As you can see Reimage uses patent-pending technology and is an advanced tool that his sole purpose is to repair computer Operating System.
So in no way, it can be considered a scam. More details regard the technology and patent can be found on the web, there is no other product that is able to fix/recover a system as Reimage does: http://www.google.com.ar/patents/US20100064285 We, as a business, will not disgrace the good reputation we've built all these years by hacking and or putting false repairs on our product. Reimage program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
For more information about the product and/or services, you can visit our official website, www.reimageplus.com Let us know if you still have other concerns. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com